TracezGlobal

ITIL 4 Foundation Certification

Starting on 04/05/2026

Overview

Training Calendar

Introduction

The ITIL 4 Foundation Certification program introduces IT service management best practices and the ITIL 4 framework. Participants learn service value system concepts, key ITIL practices, and continual improvement methods. The course prepares professionals for the ITIL 4 Foundation examination while improving IT service delivery.

Learning Outcomes

By the end of this training course, the participants will be able to:

Understand ITIL 4 framework and service management concepts
Apply ITIL guiding principles and service value system
Recognize key ITIL practices and continual improvement
Enhance alignment of IT services with business objectives
Prepare effectively for the ITIL 4 Foundation exam

Main Modules

Introduction to ITIL 4 and Service Management Concepts
ITIL Service Value System (SVS)
The Four Dimensions of Service Management
Key ITIL Practices Overview
Service Desk, Incident, Problem, and Change Management
Continual Improvement, Monitoring, and Measurement
Exam Preparation and Mock Workshop

Certification

All participants will be provided with a program completion certificate from TRACEZ on satisfying the following conditions:

100% attendance in the class and involvement in group discussions
Submission of continuous assessment (individual exercise and group exercise)
Successful completion of the end of course assessment

Mode Of Learning

online, classroom

Course Code

TIC020

Price

1460

Duration

5 Days

Category

IT & Cybersecurity

Language

English

Certification

Yes

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